1. General provisions
1.1 These Complaint Rules are processed in accordance with the Commercial and Civil Code in the valid and effective wording (hereinafter referred to as the “Complaints Procedure”).
1.2 Products of CCS, s.r.o. means products of CCS, s.r.o. listed on eshop www.nntc.eu and in the price list of CCS, s.r.o. (“Products”), which is available for download at https://www.nntc.eu
1.3 Seller (supplier) means CCS, s.r.o. , with headquarters in Nitra, Kozmonautov 3 / A, ID: 52 424 073 (hereinafter referred to as “Seller”).
1.4 The Purchaser (Customer, Customer) means an entity that collects products directly from the Seller (hereinafter referred to as “Buyer”).
1.5 This Complaints Procedure applies to products for which a Product Quality Guarantee is held within the warranty period. This Complaints Procedure governs the Seller’s procedure in the event of product quality liability.
1.6 This Complaints Procedure is governed by the Commercial and Civil Code in its valid and effective version, and is
an integral part of the contracts, the subject of which is the sale of products to the seller by the buyer and the buyer, by signing such a contract, expresses its consent with the Complaint Procedure of the seller.
2. Warranty Period
2.1 The Seller is liable for product errors that occur on the products during the warranty period under the terms and conditions set forth herein.
2.2 The warranty period is 24 months (hereinafter referred to as “Warranty Period”).
2.3 The beginning of the warranty period starts from the date of the risk of damage to the products being transferred from the seller to the buyer.
2.4 The Buyer shall be liable for any defects covered by the Quality Warranty for any defects as per Clause 3.1 hereof.
3.Claims from errors
3.1 If warranties covered by the warranty are found on the products during the warranty period, the buyer is entitled to claim the following defects in the products:
(a) in the event of any removable defects in the products, the purchaser shall be solely entitled to the elimination of those errors or to a reasonable discount on the price, as the seller chooses. If it is shown that product defects are removable, but there would be disproportionate costs associated with the elimination of errors, the purchaser shall be entitled to such defect claims under point 3.1 (a). b) of this Complaint Procedure. It is solely for the seller to assess whether, in a particular case, the errors are removable or irreparable, as well as an assessment of the inadequacy of the costs associated with the elimination of errors. The seller is obliged to inform the buyer in writing of the outcome of such assessment;
(b) in the event of irreparable product defects, the buyer shall be solely entitled to supply new, error-free products with a defective product or claim a reasonable discount on the product price or issue a defective product credit, depending on the seller’s choice. For the purpose of issuing a credit note for a defective product, the buyer is obliged to submit to the seller a copy of the tax document that was used to invoice the product.
3.2 The entitlement under Clause 3.1 of this Complaints Procedure is based on the fact that the Buyer has notified the Seller of errors in accordance with this Complaint Procedure, ie. properly and on time.
3.3 Claims of the Buyer from defects of the products specified in Sections 436 and 437 of the Commercial Code
of the Code, as amended, shall not apply to the contractual relationship between the Seller and the Buyer.
4. Method of claiming errors
4.1 The Seller provides a quality guarantee only under the conditions set out in this Complaint Procedure, which must be fulfilled simultaneously (in the event of failure of either
(a) the buyer has taken over the products received from the seller or immediately upon delivery of the products to the qualified seller. The buyer is obliged to confirm the acceptance of the products in writing to the seller on the seller’s protocol. If the purchaser of the products has taken over from the seller or has not submitted a written error report to the seller without undue delay after taking the products from the seller, this means that the products have been taken without error;
b) the Buyer claims the defects in due and timely manner in accordance with this Complaint Procedure (especially Clause 4.2 of the Complaints Procedure);
(c) no person who is not expressly authorized by the Seller does not intervene in the product (for example, by modification or repair) throughout the warranty period;
(d) the product shall be used by the purchaser only in the usual manner and in accordance with its intended purpose;
(e) normal product maintenance will be ensured.
In case of doubt, the Buyer is obliged to prove that the product was used in accordance with the conditions set out in 4.1. a) -e) Complaints Procedure.
4.2 When a quality warranty error occurs on the product within the warranty period, the buyer is obliged to deliver to the seller, in writing no later than 5 days from the date of the buyer’s error, a written defect in the product, containing in particular detailed error description; how the error manifests itself, a description of the engagement in which the products were used, the measured values, and the date on which the buyer found the error (‘written notice’). Failure to comply with this time limit or the requirements of a written notice by the Buyer has consequences according to the provision of Section 428 par. 1 of the Commercial Code.
The Buyer shall make a written notice on the Seller’s form (Complaint Letter) available at https://www.nntc.eu. The Buyer is obliged to submit to the Seller, at the same time as the written notice, copies of the delivery notes on the basis of which the products to which the Buyer claims defects were supplied to the Buyer. The complaint will not be acknowledged without proper completion of a written notice.
4.3 When any warranty claim is made on the product within the warranty period, the buyer is obliged to refrain from any interference with the product and to allow the seller to inspect the product; for this purpose, the Buyer is obliged to submit the defective product simultaneously with the written notice and copies of the delivery notes to the Seller or persons through whom the Seller fulfills its obligations or to allow the Seller or the Seller to fulfill its obligations unlimited access to the place where it is faulty product placed.
4.4 If the Buyer fails to comply with the obligations set out in Clause 4.2 and 4.3 of the Complaints Procedure, the Seller will not recognize the defect claimed. 4.5 The Buyer is obliged to provide the Seller with all necessary assistance in the removal of errors.
5. Unjustified complaint
5.1 The warranty does not cover defects in products caused by transport, if provided by the Buyer, and errors incurred
– normal wear;
– improper use or storage of the product;
– unprofessional intervention, installation, handling or operation;
– use, placement, storage of products under unfavorable conditions in terms of temperature, humidity, dustiness;
– incorrect maintenance or neglect of maintenance, use only recommended cleaning agents for maintenance
– as a result of force majeure or improper or improper handling;
– as a result of acting (act or forgotten) by a third party or a buyer;
– as a result of using the product in a manner other than the usual way or contrary to its intended purpose;
– errors caused by mechanical or chemical damage.
All costs incurred by the Seller as a result of an unauthorized claim being made by the Seller
the buyer undertakes to compensate the seller in full.
6. Deadlines for handling complaints
6.1 Product complaint shall be handled by the Seller without undue delay, however, within 30 days from the date of proper application of the Product defects to the Buyer, ie. making product errors in accordance with this Complaint Procedure. The time limit for handling a complaint is calculated from the date of receipt of the complaint by the Seller until the date of settlement of the complaint by the Seller.
6.2 The eligibility of any complaint and the assessment of the removability or non-removability of the error shall be made by a professional responsible seller (service technician).
949 11 Nitra
Phone: +421 911539241
7. Final provisions
7.1 This Complaints Procedure shall take effect on 1 March 2019. This date also invalidates all previous versions.
7.2 Changes to the Complaints Procedure Reserved.